Hey There!

We've been working away in the background with some underlying changes to enable some exciting new features we hope to share with you soon, but in this release we have focused on some quality of live improvements as well as improvements to our new service, Workspace.

For more information about our roadmap and our new service Workspace - Please don't hesitate to reach out to our support team who would love to discuss and show you the inside scoop.

Update 18/03/24
Hotfix 1 - 15.19.6 

fix Bill Processing - We've made changes to allow Bill Processing to recalculate previous periods and fixed an issue with character length
fix Provisioning Correlation improvements - We've made some changes on how customer provisioning functions, to fix an issue where you are able to provision Services/Users in an incorrect order.
fix Customer Creation fails if using User Specified or Dept/Location - We've resolved the issue.
fix Customer Creation via API - We've made a change to fix an issue with User Provisioning via the XML API

improvement Installer improvements - We've made the following changes to the Installers
Fixed an issue with removal of Atria Components
Fixed an issue with Scoping of AzureAD Application
Fixed an issue with Certificates not being created with the correct permissions on fresh Installs

Microsoft Online
improvement Sync Fails due to RequestedBy is Null - We've fixed this issue
improvement  We have now updated to the latest version of MG Graph.

New Features

New Feature Unlock User Improvements - We've added a clickbox to select 'Unlock' when an account is locked without needing to go to the edit user page
New Feature Always require password to change at next logon - We've added a setting within the Customer Portal setting which defaults passwords to be set to 'Change at next logon'
New Feature Customer Move via API - We've added a new XML request to move a customer to a different reseller
New Feature ConfigService Caching - We've implemented a cache on some methods being called within the config service - This should increase performance on larger environments.
New Feature Set Recovery Email Address as UPN - We've added a toggle within the Customer Portal Settings to always set the Recovery Email Address as the users UPN

General Changes/Fixes

announcement Customer OU management - We've completely redesigned how Customer OUs are allocated and managed for users. This means that each reseller can now have a different OU within AD as well as remove the requirement for a hierarchy. For more information on this feature please contact our support team. Please note, this is optional, and the current configuration is unchanged. We have additionally migrated affected customers to the new management configuration.
fix Actions are able to be ran without appropriate permissions - We've fixed an issue where you could provision/deprovision/delete even though the option was greyed out.
fix Service Hierarchy issues - We've identified and fixed an issue where in some scenarios service properties are overriden
fix Billing Job - We've fixed an issue where the Billing Scheduled task wasn't running as intended
fix User Import - We've fixed various validation issues with the Directory User Import
fix Telerik UI Changes - We've made a change to the Telerik initialization within aspx pages to fix some components not working as intended on custom pages
fix Group Management - We've changed Group Management to now show Distribution Groups, to exclude Distribution Groups, please contact our support.
fix Remote Environment installation fails with error 401 - We've improved this error message to be clearer
fix Blazor Page unexpected logout - We've fixed an issue where users are sometimes logged out after navigating from a 'Modern' page to a 'Legacy' page
fix Branding Removed on Upgrade - We've fixed an issue where branding was sometimes removed after performing an upgrade
fix Security Roles lose permissions on Upgrade - We've fixed an issue where some specific pages were removed when an upgrade was performed
fix Provisioning Status Improvements - We've made changes to the provisioning statuses as in some cases as it was showingan invalid status
improvement Service Billing Detail - We've added various new properties to the Billing Detail and related reports.
improvement Template Users - We've made improvements to template users, specifically with Workspace provisioning
improvement Customer Naming Convention Changes - We've made improvements to allow special characters within customer names

Microsoft Online Changes

ANNOUNCEMENT We have additionally fully cut over to the GDAP methods for new installations. This means that older application management scripts have been replaced with the MG Graph equivalent. For any questions on this, please contact our support team.

fix Adding items to catalog sometimes adds to an incorrect catalog - We've fixed this issue where in some deployments the item was not being saved.
improvement Always Set Immutable ID - There is now a toggle within the Sync Policy to enable you to be able to always set the immutable ID on user provision regardless of if the users domain is federated.
improvement Password set fails due to test user missing - We've removed our dependancy on having a test user for testing of passwords.
improvement GDAP Improvements - We've improved the error messaging surrounding GDAP and authorization failures, as well as made further improvements in this space.
improvement Provisioning fails with Cart Line Item required - When there is no licenses available for user provisioning, we now prompt the user to navigate to the Subscriptions page to purchase a new license (Tier 1 CSP specific)


Workspace Fixes/Improvements

fix Workspace Items - We've made changes to the search to be more accurate
fix Workspace Advanced Configuration - We've made changes to improve the error handling and inheritance
fix Workspace Import - We've made changes to make this more reliable on Private Environments
fix Workspace Items Page - We've fixed a pagination issue which meant some items weren't saved
fix Workspace Profile Management - We've overhauled the backend for setting of TS related properties
fix Workspace Permissions - We've fixed an issue where permissions were incorrectly applied on management pages
fix Workspace Item Add - We've overhauled how items are created for Azure AD based items

Hey There!

The long-awaited v15.18 is now generally available! This includes a wide range of fixes and new features, it also includes a beta release of the new Atria Workspace service, supporting documentation will be made available in the coming weeks.  

Below are the fixes and improvements made in this patch.

New Feature WorkSpace Service
We've released the WorkSpace service which is our future service to replace Hosted Apps and Desktops and the Citrix Service. Stay tuned for more information regarding this; Or reach out to our support team to get a sneak peak and an introduction.

New Feature Citrix Cloud DaaS Management Page
We've added a new Citrix Cloud DaaS management page - This enables you to see your Citrix Cloud deployments across the board and interact with users by disconnecting the users

New Feature  Subscription History (show audit) feature
We've added the ability to see Subscription history for a tenant. This is everything that is stored in Atria and changed since the customer was first connected with Atria. This is through Services > Microsoft Online > Subscription History

New Feature Microsoft Online - User Actions
We've added some long-requested features! We've now added the ability on a Microsoft Online user to
- Forward Email to another Microsoft Online user
- Manage Full and Send As Mailbox Rights
- Hide the user from the Global Address List

New Feature Azure File Uploader Validation Type
We've added the ability to create a new Validation of 'Azure File Uploader' - This means you can store scripts/files on an Azure Blob and it will be passed and used within the Provisioning Engine

New Feature Custom Queues - RabbitMQ can have Custom Service Queues
A more advanced feature, but you can now create custom queues to send provisioning requests down rather than the normal workers. This means if you have a long-running service, you can pass this to a custom service instead.
For any further information our new features, please don't hesitate to reach out to our support team.

Microsoft Online Fixes

fix Error Handling within Blazor pages 
Previously, on the Modern Pages with Microsoft online an unhelpful error was sometimes returned such as 'An error occurred' - we have now enhanced this to return the Graph Error causing the failure.

fix Saving a Resource Mailbox fails if the name has already been used 
We have updated the validation to correct error before trying to create a mailbox with the same name.

 FIX When MSOL token has expired, it throws an error saying the Exchange Token has expired.
In some cases when the MSOL Token expires, it errored advising the wrong token has expired.

fix Unable to increase subscription count over 300 if the item is not in the catalog 
We have fixed an issue where some SKUs were unable to be purchased if there was over 300.

fix Error changing domain authentication type from managed to federated
We've improved the error handling surrounding the conversion between federated and unfederated domains.

fix Get AzureAD User API is case-sensitive 
We've fixed an issue where users were unable to be found if they had case insenitive characters or non UTF8 characters

fix Newly created AzureAD users are unable to authenticate until password is reset  
We've changed the logic on user provisioning to correctly set the password.

fix Improve error message when setting target address without email address with 'onmicrosoft.com' domain 
We've improved error messaging to properly outline the affected email address.

fix  Microsoft Online - create exchange session fails if tenant has multiple onmicrosoft.com domains 
We've fixed an issue when a customer has multiple onmicrosoft domains from cross-tenant migrations.

General Platform improvements

fix   DNS - TXT record has value limit of 255 characters
We can now support txt records with larger than 255 characters.

fix   Improvements to XML API for handling Service Provisioning
We've made changes to the XML API to improve the provisioning of customers, users and services.

 FIX  Import-AtriaServiceSchema extra logging 
We've fixed an issue in some scenarios when upgrading the Service Schema was in verbose.

 FIX  AutoTask creates new line items incorrectly 
We've fixed an issue within AutoTask where sometimes during the same period the data is updated multiple times incorrectly.

 FIX  Atria/Customer logo missing on some pages  
We've fixed a branding issue where the logo is missing in the top left of the screen.

 FIX  ActionedBy and ActionedDate missing on Billing Detail Report 
We've added the ActionedBy and ActionedDate within the billing report and on the export.

 FIX  SSPR - Domain Validation RegEx doesn't cover all domain types 
We've added support for domains that are subdomains of subdomains, i.e. atria.portal.atria.com

 FIX  The Citrix property DisableProfileManagement is not in use therefore has no effect on provisioning 
We've fixed the property DisableProfileManagement to correctly prevent changing of RDS Settings when disabled.

 FIX  User Directory Import fails if properties are invalid  
We've improved the User Directory import to validate more user property fields

fix   Atria Configuration - Logging in with a user with no permissions directs to dashboard instead of password page
We've fixed a login issue when permissions are changed from the default regarding the dashboard

fix  Automatic PSA Billing Updates 
We've re-written some of the underlying code for the PSA integrations with regards to prorated billing, as well as improvements surrounding the bill periods.

improvement   Microsoft Online - Improve verbose logging for Azure AD Sync
Within the Azure AD Sync, we have added some more verbose logging for specific errors such as product not found, or if a users property is invalid to return it to the UI.

improvement  Microsoft Online - Remove security center powershell from partnercenter test connection
We've removed the Security Center Powershell from the test connection as this has been merged with Graph

IMPROVEMENT Microsoft Online - Added additional Service Plans for subset of SKUs 
We've added additional service plans which have been added to newer SKUs.

IMPROVEMENT  User Admin - Let Service Provider manage configuration 
We've made a change to how the default user admin is created. Within the portal you can now configure the Service Admin level before users are provisioned. For how to do this, please see this Scribe - Changing Customer Admin by default

IMPROVEMENT Logging issue in components and set log level to warning by default
We've changed the default logging across the platform to warning instead of verbose.

improvement  Allowing Nested Security Role Groups to have parent/child relationship  
We've fixed an issue where nested security roles within the platform caused instability.

improvement SAMAccountNames Improvements for Private AD Customers  
We've made a change to allow multiple instances of the same SAMAccountName across multiple active directories

improvement Session Timeout Improvements 
We've tied more of the session timeouts together to improve user experience.

improvement Removed dependencies on OLMReports 
We are working towards removing OLMReports - This will hopefully mean in the near future you can run singular databases without the relation between OLM and OLMReports.

New Feature Microsoft Online - Sync subscriptions on page load - We've added a new configuration setting that will change the default behaviour on the subscription page load. This adds a few seconds to the load timeout will query the subscriptions directly from Microsoft.

NEW FEATURE Microsoft Online - GDAP Application consent on Azure AD Service Provision - We've added a feature that will consent the application to be allowed in a customer's tenant with the latest features from Microsoft.

New Feature Microsoft Online - Modernisation of Exchange Online connection from V1 Module to V3 - We've changed the PowerShell Module being used as well as the authentication method to be more reliable while using the higher performance cmdlets. 

New FeatureCustomer Hierarchy Page - We've modernized the Customer Hierarchy page - Take a look!

We've had a lot of fixes through on this version - Please read ahead!

fixMicrosoft Online - Subscriptions missing for some customers - In some geographic regions, the Subscriptions page would not load. Additionally, we've resolved an issue where an error wasn't being presented regarding the Microsoft Cloud Agreement not being accepted on behalf of the customer.

fixMicrosoft Online - New MG Graph App Creation script not included with installers - We've resolved this issue that the new Token Creation script(s) are included.

fixPassword Requirements Tooltip cannot be updated - We've made a new configuration where you can update the tooltip within the UI.

fix Microsoft Online - Cannot delete customer who has had MSOL service - We've resolved an issue that now allows you to delete customers when the reseller relationship has been revoked.

fixService Export duplicates Role Permissions - We've resolved an issue where some roles were duplicated 

fixMicrosoft Online - Shared Mailbox's validation improvements - We've resolved an issue where sometimes a generic error was returned in regards to email aliases

fixMicrosoft Online - Validation on Resource Mailbox - We've improved the validations on this page to be more accurate.

fixAtria MFA - Remote Customer user fails on MFA registration - We've resolved an issue where in some cases you were unable to enrol users in MFA if they were remote customers.

fixDNS - TXT record has a value limit of 255 characters - We've now added a multi-line option to be able to add DNS records over the 255-character limit.

fix Remote AD - creating Citrix Application/Resources not generating/assigning AD Group - We've resolved an issue that meant that the AD resources were not being created in some scenarios.

fixMicrosoft Online - Unable to increase subscriptions over 300 - We've resolved a validation issue that prevented some subscription types from being created if the license count was over 300.

fix We've made improvements to the Self Password Reset experience and improved error handling in some cases.

fix Sharefile - SAML Deprovision failed - We've added a new feature that lets you select which user the ShareFile files will be moved to, which now allows you to deprovision SAML users.

fixAtria.Tools - "Sequence Contains no matching element" - We've now added an error that advises you which cmdlet to run if you receive the above error.

fixMicrosoft Online - Azure AD Authentication login without permissions throws an unhandled error - We've improved the page which now correctly loads custom CSS in regards to this error appearing.

fix Error "A device attached to the system is not functioning." when importing private customer users  - We've made a change to now be able to import users from containers rather an organisational units

Hey there!

In this release, we have focused on releasing our latest version of Microsoft Online.

We've made some fundamental changes within the Microsoft Online service at the backend, which should provide a much better user experience.

announcement Hotfix 1 - 14/04/2023 - Minor Fixes
We've released a hotfix to address a few issues, mainly with the upgrade experience if the Atria platform is running on multiple locales. Please see the extra fixes below

fix Database Upgrade - An issue regarding Content Translation DB table updating has been fixed.

fix Group Management - Object not set to an instance of an object - In some environments, when creating a new Group through Group management failed, this has been fixed

fix Microsoft Online - Group Management not loading - With some Azure AD Tenants, Group Management would not load. This has been fixed.

announcement Microsoft Online backend changes - Due to Microsoft deprecating the Microsoft Online and Azure AD PowerShell Modules and cmdlets in June, we've rewritten our scripts to now use the new Microsoft Graph Module.

One of our team members, Mark, has written up how he found the process of carrying out the migration between our older scripts to the newer cmdlets - For more, please see his blog! https://getatria.com/integrating-microsoft-graph-powershell-sdk-from-depreciated-microsoft-powershell-modules/

This is an important change - We've made this as seamless as possible, but please reach out to our support team if you have any questions or would like any further information.

fix Password Reset Page - We've modernised the end customer password management page within the platform. Please log any feedback with our support team if you have any further requests!

fix Installer Improvements - We've resolved some compatibility issues with the installation of the Web portal when running on Windows Server 2022.

fix Database trigger improvements - We've made a change to an underlying trigger which in some cases could cause fresh installations to run into issues when provisioning the root reseller.

fix Report UI Improvements - We've made some changes to the billing report to clean up the UI.

improvement Microsoft Online Improvements - Other than the MG Graph changeover, we've improved customer management with Microsoft Online. We've now changed the customer de-provisioning process to enable you to not disable subscriptions on deprovisioning, as well as introduced Group Filtering to our Nightly sync process.

New Feature Self Password Reset Improvements - Self Password Reset has been completely modernised and re-written. Please see our blog here or get in touch with our support team for a demo of this feature - Self-Service Password Reset & Email Validation (getatria.com) 

improvement Job Runner Improvements - We've tweaked the initially installed Job Extensions to contain the most used extensions. For more information on the job runner, please see here - https://support.automate101.com/portal/en/kb/articles/job-management-batch-processes 

improvement Service Billing Detailed Improvements - We've improved the Export to Excel Function to have added clarity regarding the "Added" field.

fix Dashboard Fixes - We've fixed an issue where in some timezones the Dashboard failed to load correctly.

fix Hosted Apps and Desktop Changes - We've identified various issues with Hosted Apps and Desktops since 15.12 which we suspect relates to a .NET upgrade change made in 15.12. We've now made changes to the service which should resolve many issues with the service. If you are continuing to have issues with Hosted Apps and Desktops after the upgrade please contact our support team.

fix Login Page Branding Improvements - We've made improvements to our Azure AD SSO Login page to have improved branding recognition when using a DMZ.

fix Hosted Exchange Mailbox Export Name Change - We've changed the generated Export name to clearly define what has been generated by the Atria System. Future Mailbox Exports are named Atria_{MailboxExportName}

fix User Impersonation iFrame changes - We've fixed an issue where sometimes the User Impersonation iFrame wouldn't expand correctly.

fix Microsoft Online - Group Management Fixes -  We've fixed an issue in some scenarios where Groups were not displayed due to domain ownership.

fix Microsoft Online - Password Generation Improvements - We've made a change where in some scenarios the generated temporary Microsoft 365 password did not conform to the standard set in the sync policy.

announcement We've additionally updated some underlying components of the platform - These are our UI Libraries, you may see some changes in the UI, please let us know if you have any suggestions or improvements!

New Feature Update Changes - We've introduced our "Update-OutOfDateComponents" function within Atria.Tools - This will automatically update the components for the platform, making the update experience simplified. For more information see here our Update Guide - https://support.automate101.com/portal/en/kb/articles/how-to-apply-updates-to-atria-15

improvement Performance Improvements - As outlined, we've been working on the underlying "Retrieving" of data within the platform - This is specifically seen on larger deployments, but the performance gains have also been seen in smaller environments. This is specifically around loading Customer Properties, Loading Users, Search, and more! 

improvement Microsoft License Purchasing - We've added various confirmation(s) to purchasing licenses via our Microsoft Online Subscriptions. The text on these can be changed through Content Management on the platform. The purpose of these is to advise the customers of the risks and costs related to purchasing a new Subscription.

improvement Service Billing Detailed Improvements - the 'Location' and 'Department' field are now present within the CSV Export 

fix Autotask Billing Sync fixes - We have resolved an issue identified with contracts not being found if they started if the billing terms crossed periods.

fix Redirection Management - You can now customize the endpoint when a session ends, to be able to send the user to another page.

fix Password Reset Branding Improvements - We've made the branding load clearer and more frequently on the Password Reset page. Stay tuned for more updates in this space!

fix Microsoft Online Sync Improvements - We've changed the local AD creation algorithm to cater to some more edge cases around users with long names.

fix External API Fixes - We've improved the error handling around authentication, as in some scenarios error code 500 was seen instead of 401.

New Feature Filter Users by Provisioning Status - You can now filter users by their provisioning status! This is located with the rest of the Filtering Settings on the Users page.

fix Microsoft Online Customer Service - We've fixed an issue where the Azure AD Service was unable to be provisioned due to a serialization error.

 FIX Usage Data - Scheduled Task not completing - We've re-written the affected script to complete in a reasonable timeframe when pulling Usage Data from Hosted Exchange environments.

improvement Hosted Exchange Improvements - We've made multiple changes, specifically around improving Group Management. As well as fixed an issue with Access Permissions for Mailboxes not being removed correctly.

improvement Installer Fixes - There are primarily fixes in the Database upgrade part of the process.

improvement Hosted Apps and Desktops - We've resolved an issue that would prevent you from loading a large amount of offerings in Offer Management 

improvement Azure AD Sign in - We've improved the Functionality to target users more accurately. 

improvement Microsoft Online - Service Plans have been fixed for E1, E3 and F1 Licenses to be more accurate. If Service Plans are out of date for other License Types, please contact support.

Hey There!

The latest update to Atria, Version 15.11 is now generally available! 

We've made quite a few changes under the hood, including a lot for supporting our upcoming new Workspace service! We're really excited to be able to show this to you more in the coming weeks, but for information on this service or maybe even a sneak peak, contact our support team.

We have additionally been doing a lot of work in the background regarding our default configuration, plus updating the latest versions of some underlying frameworks. We are also introducing a concept in the Database called Temporal Tables - This will additionally be an enforcement of our minimum requirements for V15 of at least SQL Server 2016.

There has also been various improvements to the systems security across the board, including the system being upgraded to .NET 6.

Once again, it might seem as if there isn't a lot of changes in this patch - But you'll see much more in future releases as we've laid the foundations for future changes.

announcement By default, we are now configuring the platform with HTTPS by default. If you have any concerns, please reach out to our friendly support team.

We have additionally migrated core frameworks to later versions, as well as made other underlying changes to the platform to improve performance and security that are not listed below.

Below are the fixes and improvements made in this patch.

New FeatureEnable users to login to Atria using Azure AD [9366] - In certain scenarios, you may want your users to be able to log into Atria with their Microsoft365 Account without having the Microsoft Online service. There is now a checkbox with the Azure AD Service to enable this. For more information, contact our support team.

improvement Update installers to install Web Server in DMZ [9512] - We've enhanced our installers to support setting up Atria's webserver on a DMZ. For more information, contact our support team.

improvement Migrate Remaining packages to .NET 6 [9445] - The remaining packages on .NET 5 have been migrated to .NET 6.

fix Find Service Access Level Groups error on customer service deprovision [9499] - This issue has been resolved

fix Microsoft Online - Sequence contains no matching element when customer isn't domain owner [9183] - This issue has improved error handling to indicate where the domain is owned.

fix Deploy Agent Fails on creation of Certificate [9526] - This issue has been resolved.

How to apply updates to Atria 15.x

How to update Private Environments

 fix Microsoft Online - Item with the same key has been added [9510] We've added improved logging and a fix for this issue. If this continues, please reach out to our support team

fix Microsoft Online - Failed to retrieve objects from Exchange [9415] We've improved the error handling to correctly display the reasons why objects are failed to be retrieved from Exchange to assist in troubleshooting.

FIX AzureAD - Invalid domain if TLD is not .com [9465] We've fixed an issue where an .onmicrosoft.com domain was expected but in some geographic regions there is the possibility such as .onmicrosoft.de. We've improved the code to handle these conditions

fix AtriaWeb - Search bar in modern UI errors out when Enter key is pressed [9503] We've fixed a bug which could cause the UI to error when using the search bar in some scenarios.

fix Improved Performance of vw_PasswordExpiry [9497] We've improved an underlying stored procedure used by the "Edit User" frame within the UI. This has improved performance in some scenarios.

improvement Fix Dashboard responsiveness for mobile/table [9394] We've fixed an issue where the Dashboard didn't automatically re-render for mobile.

improvement Remember paging setting on groups and distribution groups page [9343] We've made an improvement to the older Group Management and Exchange management page to cache the paging setting.

Hey There!

Atria 15.10 is now generally available! We've got a couple of well needed fixes for provisioning, And more enhancements around the Microsoft Online Service.

Below are the fixes and improvements made in this patch.

Hotfix Update 7th September - We've released an update for Atria.Tools and the Citrix Service - This is to improve the installation of Atria V15 and add Citrix Reseller Service provisioning fixes.

announcement Our Microsoft New Commerce experience support is officially released! This means that the feature is no longer toggled, and is available by default for all Tier 1 consuming Microsoft Online. For more information, please see our KB - https://support.automate101.com/portal/en/kb/articles/microsoft-new-commerce-experience-in-atria

NEW FEATURE Azure AD Only Login Page [9362] Some clients require Azure AD Only authentication into Atria. This means that you can now have an exclusive page without the old AD Authentication and use Azure AD for SSO.. For more information, contact our support team.

IMPROVEMENT Default setting for generated usernames [5668] For Private AD Customers, the Customer Short code is no longer appended to users SAMAccountName.

IMPROVEMENT Provisioning Rule Improvements for AD Replication [5650] When provisioning, there is a potential for provisioning failure for the user not being found. This was typically due to the two requests being on different Domain Controllers (Typically Exchange). We have now updated the rules to use a singular domain controller throughout the provisioning process.

improvement Subscription Management Permissions moved from Microsoft Online to Azure AD [9364] For License Management for NCE, the permissions have been moved from Microsoft Online to Azure AD. If you already had these permissions within your Custom Security roles, these have been migrated for you.

fix Error on Grant Network Service Permission during install/upgrade on a different locale [9369] With some OS languages, when upgrading some installer steps failed. This has now been resolved.

FIX After DB upgrade, custom security roles loses menu permissions for service billing [9351] After an upgrade, in some scenarios Custom Security Role permissions for billing were removed. This has now been resolved.

FIX LastUpdated on Get-AtriaComponent not updated after upgrade [9341] After the next upgrade, Atria.Tools will correctly show the last updated date.

FIX DNS - UNIX BIND - Provisioning DNS zone doesn't pick up the secondary server's IP addresses [8411] For customers using DNS bind, Provisioning has been resolved to correctly allocate the secondary server's IP addresses.

How to apply updates to Atria 15.x

How to update Private Environments