Hello There!

We have some great news to share - Atria 15.7 is now available!  Aside from bug fixes and minor improvements, we have some new features we think you'll love.

New Feature Atria Dashboard.  One of the most exciting new features is the new Dashboard page.  We have some starter components on the dashboard, but would love to get feedback on information you'd like to see next.  

New Feature   Microsoft NCE Catalog and Create NCE Subscription .  Your customers and resellers can now easily create their own subscriptions from your own shortlist of NCE products.  Your service desk and sales staff can also quickly add and change subscriptions across tenants without any need to login or wait for PartnerCenter.

New Feature Default Homepage.  Each Atria brand can now be configured with a default homepage.  Users with a homepage set on their brand, will be diverted straight to this URL after login.  

improvement Default Subscription Filters Updated.  By default Suspended and Deleted subscriptions are now filtered out of the default subscriptions list.  Users can still see suspended and deleted subscriptions by adjusting the filters on the grid.

fix Autotask Error when no SLA selected. [9293] Atria Autotask integration fails to update contracts if the customer contract does not have an SLA.

fix Installer Fixes [9275] Resolution of minor issues found when upgrading from 12.13 to 15.x

fix Timeout Issue with Shared Mailboxes [9245] Fix applied to stop timeouts occuring while waiting for Microsoft APIs to return Shared Mailbox info.

fix Hosted Exchange Provisioning Error [9167] Occasionally AD replication can cause provisioning to fail when reprovisioning a user with Exchange.  Code has been updated to make this more resilient.

fix Sync Policy not applying correctly for UPN. [9320]  When synchronising users from Azure AD, the sync policy directory preference of Azure AD Master does not apply correctly to the UPN.  This has been fixed.

fix Groups with & in name cause error on groups page [8048]  When searching for groups, a group containing an & causes the search to appear to never end. This is resolved.

Below are the links on how to quickly update your V15 Environment - For any other version upgrading, please check out our Knowledge base or contact our friendly support team.

How to apply updates to Atria 15.x

How to update Private Environments

We’re pleased to announce that the following features and enhancements are now available, primarily bug fixes, but we have also introduced the underlying support of NCE License purchasing. For an early access test of this feature, please contact our support team to assist.

Improvements We've made continued improvements to our Microsoft Online NCE Interface - Specifically around the UI. We have also implemented initial underlying changes for the Purchasing of new Subscriptions.

Improvements We've released a Database Maintenance Job which can be implemented to reduce the amount of storage that is being used. Please reach out to our support for assistance in configuring this.

Improvements We've made continued improvements to our installer experience, specifically around service installations

We have also resolved the below issues.

fix We've fixed an issue with the ConnectWise Manage Billing Integration which could fail if the customer had greater than 25 agreements.

fix Resolved issues with the Microsoft Online Azure AD Sync which wouldn't synchronize Add-Ons in some scenarios

fix We've fixed some underlying issues with the Service Billing Summary page, primarily around customers not appearing for the service provider.

fix We've improved the Atria Job Runner UI Improvements to load correctly in certain scenarios.

fix  We've fixed an issue where when importing service schema's in some scenarios custom roles were reset.

fix We have fixed an issue with the RequestScheduler not functioning as intended in some scenarios. 

How to apply updates to Atria 15.x

We’re pleased to announce that the following features and enhancements are now available;

Improvements We've introduced a new Grid Component to the UI! This means that the Grids in place (Such as Subscriptions for Microsoft Online) can now be filtered/resized.

Improvements We've improved the User Creation field so it no longer prompts for Auto Completed browser results (Such as your current Username).

Improvements We've made continued improvements to our installer experience, specifically around application creation.

We have also resolved the below issues.

Fix Resolved issues with the Microsoft Online Azure AD Sync which wouldn't syncronize licenses in some cases.

Fix We've reverted a UserCN change introduced in Atria v15, this should change the userCN to be the users SAMAccountName instead of UserFullName. For the existing functionality of UserFullname, please contact support.

Fix Microsoft Online Subscription now supports Grandfathered/Legacy Offerings from Microsoft

Fix  We've fixed an issue where some scheduled tasks were not present.

How to apply updates to Atria 15.x

Hot off the press - Release 15.3 is available now for deployment!

New Feature Microsoft NCE Subscription Management - Phase 1

For Direct CSP partners, Atria brings you Microsoft Subscription Management - Retrieve and view all subscriptions, update subscription quantity.  Delegate management to Resellers and Customers.

Watch out for more NCE updates coming soon...

improvement PartnerCenter Offer Sync

This process has been updated to cater for NCE changes, versions prior to 15.3 will fail to update with a Conversion Failed error.  More improvements are coming to this area with coming NCE changes.

improvement Installer Process

We've added a number of fixes and improvements to installers - all with the goal of making updates easier for Atria administrators.  Includes fixes for updating to v15.x from v12.13.x

improvement PartnerCenter Test Connection Button

The PartnerCenter test connection has been improved, this now runs tests in parallel and returns more meaningful errors to help diagnose issues with PartnerCenter permissions.

improvement Indirect Provider Offers Update

For Indirect CSP providers, the catalog of products is stored in the Atria database, this catalog has been updated.

fix PowerShell Job Runner - Error handling when script is not present (9088)

If a PowerShell script is specified, but is not present on execution - the error message was shown as {message}.  This has been resolved and the message "Job Execution failed with No Script Present" is returned in the job results.

fix Password Expiry Date set to 1-Jan-1900 if password has expired (8475) 

Atria returns 1-Jan-1900 in the Account Settings when a users password has expired, this has now been updated to advise the password has expired, and to show the date of expiry.

fix Copy User function does not set password in Azure AD (9087)

The User Copy function was not setting the Azure AD password.  This bug has now been resolved.

fix AD Sync users can change password when CPNL flag set (9109)

A validation change has been made to stop users from resetting passwords when being synchronised using Atria ADSync from an external directory

fix Department field not being set in Azure AD at first provision (7171)

When creating users, the department field was not being set in Azure AD.  This has now been resolved.

fix Importing users incorrectly warns that users do not belong to current customer (9114)

This was caused by a domain name comparison being case insensitive.  This has been fixed and this error will no longer be displayed.

How to apply updates to Atria 15.x

15.2

A number of improvements have been made which will improve end-user experience and reduce wait times for commonly performed processes.  The net result is an improved user experience and faster turnaround of Atria initiated changes.

Multi-threading provisioning

We've brought back multi-threading to provisioning in 15.2, this means large request volumes from one customer will not cause as much delay in provisioning.  You can adjust configuration for individual provisioning engines as needed.

Provisioning Optimizations

An issue was found where provisioning rules were not being cached after being compiled, this causes every provisioning request to require more processing time. This has been optimized and individual provisioning times have reduced significantly.

Atria UI Performance

We have made caching adjustments to the UI which have boosted responsiveness, page load times are reduced. 

Delay in Edit User Control

In some scenarios the feature added to retrieve the last authentication time from AD was slowing the load time of the edit user control.  This has been optimised and caching introduced to speed load times and remove redundant calls.

Support #5021 : User Import Fails if the Manager account doesn't exist in Atria or was not imported first

Symptom: When importing users, if a users manager had not been imported into Atria, then the user import fails.  

Fix: Imports are processed in correct order, this problem should no longer occur.

Support #4988 : Unable to retrieve shared mailbox (Exchange Online) if a user which no longer has exchange is granted permissions.

Symptom: It is possible for a user to be granted permissions over a mailbox even when they do not have Exchange Online (when Exchange is removed, permissions over other objects are not removed).  The Atria UI for managing Shared mailboxes errors when it finds a shared mailbox in this situation.

Fix: Error handling has been improved to stop this error from occuring.

Support #5061 : Plans added and removed in same month are not shown in the billing detail report.

Symptom: If a service is changed multiple times within a month for a user, the Service Detail report only shows the service being removed.

Fix: The view has been altered to show the detailed adds and removes as separate line items that occurred within the month.  

Support #1510 : Mismatch on UPN duplicates the user when syncing into Atria (Microsoft Online)

Symptom : If a user exists in Atria and Azure AD with different UPNs, the sync process will duplicate the user in Atria.

Fix: Email aliases are now also checked to find a match for the correct user.

Support #4758: Billing Reports are not displaying the correct plan names 

Symptom: If a Service Plan was renamed at a customer level, on the Billing Report it shows as the Root Customer level plan name, not what the customer would know it as.

Fix: Overridden Service Plan Labels are now shown on the billing reports.

15.2

We recently introduced support for you to manage customers who have their own Active Directory instances.  Think each customer with their own AD forest.  

With 15.2 we have made a number of improvements.

• The PowerShell command Update-AtriaRemoteEnvironment has been added to AtriaTools for updating Atria components - this means you can update all Atria components deployed into an Active Directory from your central Atria server.
• Detach Environment - this lets you detach and remove a customers Active Directory from Atria management.  Commands have also been added to remove installed Atria components.
• Use multiple Atria locations for Private ADs.  Locations can now be selected when creating new customers.  This is useful if you need a different default configuration for a sub-set of customers with private Active Directories.

Today, we are pleased to make Release 15.2 available.  This release contains many minor fixes, key performance improvements and also some major new features.

More details will be posted in this feed, but for a quick summary:

• Re-introduction of multi-threading for faster provisioning times
• Caching changes added to improve UI responsiveness
• Add/Manage batch processes through Atria
• Integrations available for the top 3 PSA systems (ConnectWise, Autotask, Kaseya BMS)
• Improvements to update mechanism - easier update for Private Customer ADs
• Various fixes 

Our release cadence slowed due to the types of changes in 15.2, we will now return to more frequent and smaller updates.

15.2

• Map Atria customer to ConnectWise Customers
• Transfer product quantities to ConnectWise Agreement Additions
• Detailed logging for resolution of data problems

Find out more...

15.2

• Map Atria customer to Kaseya BMS Accounts
• Transfer product quantities to Kaseya contract lines
• Detailed logging for resolution of data problems

Find out more