Hey There!

Our team has been working away behind the scenes on our new UI. This has meant that we have spent a lot of time getting this ready for everybody to see. If you'd like a sneak peak, please contact our support team.

In this release we have a few fundamental fixes with the XML API, Subscription Right Sizing, Dashboard improvements as well as Microsoft Online and Workspace changes!

General Changes

improvement Caching Changes - We have made some changes to how Caching is managed within the platform; This is now enabled by default to increase performance.
improvement Login Page no longer shows detailed errors if an error occurs
improvement Email Notifications - Improvements have been made to what variables and content is available
improvement Search Engine Indexing - We've disabled this feature by default
fix Custom Queue Creation - We've improved this to be clearer within the configuration
fix Service Billing - We've changed the backend code to cope better with reprocessing previous periods with open records
improvement Customer Creation - We've changed the code to now support special characters - Such as apostaphes and comma's
New Feature File Sharing - We've changed File Sharing to now support granular permissions. Instead of simple 'Modify, Read, Write'
improvement Private AD Create - We've improved various error handling with tips on how to resolve.

Workspace

NEW FEATURE Citrix Session Monitor - We now support Citrix On-Premise if you are running 19.12 LTSR or later.
FIX Workspace Delete - Fixed an issue where Workspace Items were un-intentionally removed from other users/customers
IMPROVEMENT Workspace Import - Enabled the ability to import Private Items from a Multi-Tenant active directory
IMPROVEMENT Workspace Item Delete - Added better error handling to remove Workspace Items
FIX Workspace Multi-User Provision - Made a change to prevent unintended issues from occurring when adding/removing items
FIX Workspace Mail Enabled Group Provisioning - Fixed an issue where Mail Enabled Groups were unable to be provisioned
FIX Workspace Script Management - Fixed an issue which prevented Scripts from being imported to the platform

Microsoft Online

Subscription Right Sizing has been added to the platform. This means that the platform has the ability to automatically remove unused licenses for clients at renewal. This is enabled on a Subscription by Subscription basis and isn't enabled out of the box for any subscriptions. 

This also has a backend of Email Notifications which can be configured to advise clients to check their subscriptions and notify them when licenses have been 'right-sized'

FIX Catalog Management - Unable to sync Catalog if the Partner Center Region is USA - We've resolved this issue
IMPROVEMENTM365 Group Management - We've made a change that should increase performance and decrease load times. This will also apply to Workspace
IMPROVEMENT GDAP Consent - We've added the permission ConsentRequest.ReadWrite.All on the MSOL Application in preparation for a future release. This does not need to be added to current applications until a future release.
IMPROVEMENT Subscription Management Blank - We've made a change to correctly show an error if the Microsoft Cloud Agreement is not accepted for a tenant.

Hosted Exchange 

fix Internal Server Error on Exchange Mailbox Usage - This issue has been resolved.
fix Contacts OU created in incorrect location - This issue has been resolved

Installer Changes

improvement Config Service Install - We now check that RabbitMQ is runnable and able to be logged into before proceeding

Dashboard Changes

improvement Dashboard has had a few fundamental changes. This will enable you to create custom dashboards for your clients to show data that is relevant to just them. For resellers, you could also show data for their clients. Some other changes are
- Ability to download data
- Ability to create Multiple Dashboards & Control Relevant Permissions
 For any more info on this please contact our support team.

API Changes

New Feature Customer Move is now supported by the XML API
improvement Timeout has increased and now has the ability to extend the timeout via the Web.Config file.